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GET YOUR TICKETS NOW

Fancy some hard-hitting sporting action? Here’s your chance to catch the Semi-finals and Final games of the Singapore Tennis Open LIVE this Saturday and Sunday at the OCBC Arena.

Tickets are limited so hurry!

Terms and conditions apply. *

TICKETS SOLD OUT

CATCHING THE GAMES IN PERSON?

DO TAKE A MOMENT TO GO THROUGH THE GROUND RULES & GUIDELINES DOWN BELOW!

SPECTATORS DOs & DON'Ts

Silence Please


Tennis is a game of extreme concentration, and the players appreciate silence while the ball is in play.

You don’t have to stay completely silent, but if you have a comment or question for the person next to you try to whisper or save the question for later.




Switch Mobile Phones to Silent


Mobile Phones should be on silent. Tennis requires extreme concentration and focus and the last thing a player needs is your ring tone or text message notification chiming in while he is returning a serve for match point.

So please make sure your phone is set to Silent before you head to your seat.




Turn Off Camera Flash


Tennis matches are incredibly intense and players rely heavily on getting in a rhythm and focusing to maintain it, so that means something as simple as a rogue flash from a camera or a phone mid-play can completely throw a player off their rhythm and potentially lose them the point. If you must capture the moment, ensure your phones and camera flashes are turned completely off.




Stay Seated until a Change of Sets


Tennis is much like the theatre / cinema in that you should refrain from leaving your seat or moving at all until the appropriate time. It’s distracting to fans and players if people are shuffling out of their seats and moving up and down the steps in the middle of all the action. You don’t want to be that person, so you should wait until a change of ends to visit the restroom. Same goes for returning to your seat.

Players change ends (sides of the court) frequently during a match such as at the end of the first, third and every subsequent odd game of each set; at the end of each set (unless the score of the games is even, in which case they’ll change sides at the end of the first game of the following set). During a tie-break, players change ends after every six points.

Remember, you should NEVER leave your seat mid-play.




Enjoy the Game


The whole point of attending these events LIVE is to witness true tennis greatness on the court and you can’t do that with your head buried in your mobile phone. Sure take some pictures and maybe even record a couple points to keep as memories or post on social media.

These exceptional athletes are inspiring to watch as they perform their craft in a high stakes arena!





FREQUENTLY ASKED QUESTIONS

TICKET PURCHASE

When will ticket sales open to public?


Ticket sales will open from 24 February 2021, 6pm.




Where can I purchase tickets for Singapore Tennis Open 2021?


Tickets are available for purchase only from SISTIC.




Which matches can I purchase tickets for?


Tickets to the semi-finals (Singles and Doubles) on 27 February and finals (Singles and Doubles) on 28 February are available for purchase.




Will I be able to purchase tickets on-site from OCBC Arena?


Tickets are only available via SISTIC. In line with existing Safe Management Measures, tickets will not be available for sale on site at venue.




What are the ticket prices for Singapore Tennis Open 2021?


Each ticket to the Singapore Tennis Open costs $61. The cost of the mandatory pre-event Antigen Rapid Test (ART) is included in the ticket price.




Are there concession prices for children, students or senior citizens?


No, all tickets are priced at $61 per ticket.




What is included in the ticket price?


The cost of the mandatory pre-event Antigen Rapid Test (ART) is included in the ticket price.




How do I purchase a ticket to Singapore Tennis Open?


Complete the following steps to purchase a ticket for Singapore Tennis Open:

  1. Visit SISTIC.
  2. Select the preferred day that you would like to purchase tickets.
  3. Select your seats.
  4. Each person is only allowed to purchase a maximum of 4 tickets.
  5. Choose a preferred ART slot.
  6. Submit names (as per NRIC), contact numbers and email addresses of all attendees.
  7. Payment can be made using major credit cards (VISA, Mastercard, AMEX, JCB) or PayPal.
  8. Upon successful purchase, e-tickets will be sent via email.




Can I purchase tickets for more than 1 day?


No, you can only purchase either Saturday or Sunday session.




How many tickets can I purchase?


Each person can purchase a maximum of 4 tickets.




What is the capacity limit of the tournament venue?


Due to prevailing Safe Management Measures, the venue capacity is capped at 250 spectators.




Why am I only allowed to purchase tickets to one day of the tournament?


Due to the prevailing Safe Management Measures, Singapore Tennis Open is limiting the capacity within the arena to allow only 250 spectators each day. The limit on ticket purchase is to provide more fans with the opportunity to catch the live action of the tournament. Fans who did not manage to get a ticket can tune in to live coverage of the Singapore Tennis Open on meWATCH. Mediacorp, the Official Broadcaster, will have a live broadcast of the Finals on 28 February on Mediacorp Channel 5. Fans may also watch the matches at Hub.Tennis, and beIN Sports.




Will I know which players will be playing on the day I purchased tickets for?


Due to the tournament format, the players for each match will only be known closer to the date of the match. Please refer to the official event website Hub.Tennis for the most updated match schedule and order of play.




What do I do on event day?


On the event day, all spectators will be required to complete the mandatory pre-event ART at the Visitor Centre at Sports Hub. Upon arrival at the Visitor Centre, please present your email confirmation and e-tickets for verification. Upon receiving a negative result, you may proceed to the OCBC Arena for temperature checks and SafeEntry check-in using TraceTogether before entering the venue to enjoy the matches. Spectators are reminded that in view of the Safe Management Measures and pre-event ART testing procedures, entry into the venue might require more time. It is recommended for ticket holders to make necessary arrangements and arrive earlier at the venue.




I am an ActiveSG member, are there any discounted tickets for members?


There are no discounts for ActiveSG members.




What are the accepted modes of payment for ticket purchase?


The accepted payment modes for ticket purchase are all major credit cards (VISA, Mastercard, AMEX, JCB) and PayPal.




Will my ticket allow me to watch all the matches for the day?


You will be able to watch all matches scheduled for the specified day.




How will I receive my purchased tickets?


Upon successful purchase, the e-tickets will be sent to your registered email address indicated during the purchase of the tickets.




Can I bring my child to the tournament? Is there free admission for children?


Spectators should only be above 6 years old.




I did not receive my e-ticket, who should I contact?


If you do not receive your e-tickets after successful payment, please contact the SISTIC Ticketing Hotline at +65 6348 5555.




What if I lose the e-ticket and I am unable to retrieve it from my email?


Lost or stolen tickets will not be replaced.




What should I do if I require a seat for disabled?


You can contact the SISTIC Ticketing Hotline at +65 6348 5555.




Are the tickets transferable?


Singapore Tennis Open tickets are non-transferrable. The person who purchased the tickets will have to be present and show proof of identity for the pre-event ART and to enter the tournament venue.




Can I get a refund for my ticket if I change my mind about attending Singapore Tennis Open?


Once the ticket has been purchased, it is not possible to change, cancel or refund your ticket.




If a match is cancelled, am I able to get a refund for my ticket?


If a match is cancelled, Singapore Tennis Open will inform ticket holders accordingly. Refund services are available for cancelled matches and instructions will be provided.




What do I need to do if I find out that my tickets are from an illegitimate source?


The official tickets for Singapore Tennis Open are sold only via www.sistic.com.sg. All other ticketing agents will be deemed as unauthorised and tickets purchased from unauthorised agents will not be valid and will not be accepted for entry to the tournament venue. Singapore Tennis Open is not liable for any refunds, exchanges or replacements for tickets bought from other sources.




I saw tickets to Singapore Tennis Open sold on an online auction site. Is it safe to purchase them?


It is illegal to re-sell Singapore Tennis Open tickets through any channels including online auction websites. Please do not buy your tickets via those sites as we do not guarantee the authenticity or recognise the validity of such tickets.





VENUE-RELATED

Will I be able to enter the tournament venue after the match has started?


Yes. However, you may have to wait for an appropriate break in the session to enter the seating area. You are advised to turn up for the event punctually to prevent any disturbance to other spectators. Spectators are reminded that in view of the Safe Management Measures and pre-event ART testing procedures, entry into the venue might require more time. It is recommended for ticket holders to make necessary arrangements and arrive earlier at the venue.




Will I be able to re-enter the venue after exiting?


Yes. All spectators will receive a wristband prior to entering the event venue. The wristbands will serve as a form of verification for re-entry into the venue. Spectators are reminded to keep the wrist bands on throughout the duration that they are in the tournament venue.




Will the spectators stand be sheltered?


OCBC Arena is an indoor venue, all courts are sheltered.




Is there a dress code?


Spectators are encouraged to come in comfortable clothing and shoes.




Is F&B allowed in the venue?


No outside food and drinks are allowed within the OCBC Arena. A bottle of water will be provided.




Will there be any official event merchandise on sale at the venue?


Official event merchandise will not be sold at the venue.





PRE-EVENT ANTIGEN RAPID TEST (ART) AND COVID-19 RELATED

What are the COVID-19 testing procedures for spectators attending Singapore Tennis Open?


All spectators will be required to undergo an ART and show proof of a negative test result before they can enter the tournament venue. In addition to the ART, spectators will also have to go through temperature checks and complete the SafeEntry check-in using the TraceTogether. All spectators will also have to keep their masks on throughout the entire duration that they are in the tournament venue.




Where do I go to take my pre-event ART?


The testing stations for the pre-event Antigen Rapid Test are located at the Visitor Centre at Sports Hub.




What are the available time slots for ART?


There are two time slots available each day for spectators to do their pre-event ART.

  • 10.30am – 11.00am
  • 11.00am – 11.30am
Spectators are required to select their preferred slot when purchasing tickets. In view of the Safe Management Measures and pre-event testing procedures, entry into the venue might require more time. It is recommended for ticket holders to make necessary arrangements and arrive earlier at the venue.




What happens if I miss my ART time slot? Will I still be able to go for the test?


If you missed your time slot for the ART, please proceed to the Visitor Centre at Sports Hub to request for another slot. However, priority will be given to individuals who are punctual for their pre-assigned time slot. The pre-event ART testing station closes at 2.00pm, so spectators are encouraged to make necessary arrangements and give sufficient time allowance for the testing procedures.




What happens if my pre-event ART result is positive?


If your ART result is positive, you will be transported to a dedicated medical facility for a confirmatory PCR test. In the interim, you will not be allowed to enter the tournament venue and you will need to isolate yourself at home prior to the release of your PCR test result which might be only be available 12 hours after the test is administered.




Do all spectators have to put on masks throughout the matches?


In accordance with prevailing regulations, it is mandatory for all spectators to keep their masks on while they are at the OCBC Arena.




Are there any additional safety measures that spectators have to observe within the tournament venue?


Within the arena and during match play, spectators are required to observe safety measures and courtside etiquette including

  • Maintaining safe distancing at all times
  • Mask to be worn at all times
  • No intermingling between groups of spectators
  • No changing of seats




If I am unable to attend the event due to a positive COVID-19 test result, am I able to get a refund for my ticket?


If you test positive for COVID-19 and are unable to attend Singapore Tennis Open, a ticket refund will be accorded. Please contact the SISTIC Ticketing Hotline at +65 6348 5555.




I have received both doses of the COVID-19 vaccine, do I still need to take the pre-event ART?


Yes. In accordance to the Ministry of Health’s recommendations, spectators who have completed the COVID-19 vaccination will still be required to go through the pre-event ART.




I was previously diagnosed with COVID-19 and have since fully recovered. Am I still required to take the pre-event ART?


Yes. In accordance to the Ministry of Health’s recommendations, all event attendees are required to undergo the pre-event ART test. This applies to individuals who have fully recovered from a COVID-19 infection.




How are organisers ensuring that Safe Distancing Measures are enforced within the tournament grounds during the matches?


Safe distancing ambassadors will be deployed throughout the tournament venue to ensure that all spectators adhere to the necessary Safe Management Measures.




Should there be a breach of the safety measures, what are the consequences?


Any breach of Safe Management Measures will be handled according to existing laws in Singapore.




What happens if I test positive for COVID-19 after attending Singapore Tennis Open?


You will be immediately quarantined with necessary medical care rendered. Proactive contact tracing will also be carried out to ensure that all close contacts are identified. Close contacts will also be required to serve a quarantine order and undergo a PCR test to ensure that they are not infected. Sport Singapore will also work closely with the Ministry of Health to ensure all necessary communications and measures are in place for all relevant stakeholders.